Security Operations Centre & Technology Manager

Securitas is expanding and upgrading our Security Operations Center (SOC) in Jakarta to include technical services such as alarm and remote video monitoring. We are looking for a person to take charge of the operation. This is a technical position where the right candidate will be made responsible for building, managing and expanding Securitas' SOC.

Scope

This position will consist of four distinct phases

Phase 1: Launch of  Securitas Alarm Monitoring Center.

In this phase you will:

  • Become an in-house super-user on our alarm monitoring system, and in-house expert on alarm systems in general.
  • Configure the alarm monitoring software and hardware to ensure optimum functionality before launch.
  • Connect existing clients to the new alarm monitoring system, and tailor the system to their requirements.
  • Train and manage operators and users.
  • Receive support and be in weekly phone contact with our regional head of technology in Abu Dhabi.

Phase 2: Managing the Operations Center

With the alarm monitoring system up and running you will focus on:

  • Ensuring the smooth day-do-day running of the alarm monitoring system.
  • Continuously add set up and configure new clients on the system.
  • Conduct daily checks on the system to ensure it is working properly.
  • Ensure that clients receive incident and KPI reports from the system.
  • Manage and support the operators and staff in your department.
  • Travel to clients premises to conduct installations and maintenance where required.

Phase 3: Launch of  Securitas Remote Video Monitoring System.

Once the department and the alarm monitoring system run smoothly together, it is time for Phase 3. aIn this phase you will:

  • Be responsible for the same tasks as in Phase 1, but this time with a remote video monitoring system. 
  • You will also be required to act as in-house expert on CCTV cameras, CCTV analytics and all other matters related to remote video monitoring,
  • Once the system is ready for launch, you will also be required and train to select monitoring staff.

Phase 4: Management, Research and Development

Once both systems are running smoothly in the department, you will continue to run the department as per Phase 2, and also:

  • Continuously look for improvements and innovations that can be made to our services.
  • Keep up to date on all security-related technology developments and make suggestions to management on which new technology to acquire.
  • Ensure that Securitas maintains its poisition as a leader in security technology.
  • Ensure cost-effective access to technology and support services by regularly meeting with new suppliers and evaluating their products.
  • Support our sales force by:
    • Conducting technology surveys at customers' premises.
    • Proposing security solutions for customers.
  • Design and conduct system demonstrations for customers.

Qualifications

The right candidate must be able to demonstrate:

  • Thorough and up-to-date knowledge of all matters related to security systems and security technology (including (video management platforms, monitoring platforms, Access Control, Alarm monitoring etc.). 
  • Experience from successsfully completing and launching technology projects.
  • At least 5 years of experience in a process driven and technology based role.
  • Fair knowledge about IT infrastructure (Servers, Operating systems) & IP Networking.
  • Fluent in English.

Remuneration

  • Attractive Salary (to be negotiated)
  • Use of company transport.

Important Notes

  • After an initial interview at our Jakarta office, successful candidates will have a second interview over the phone with our regional technology director.
  • All applications must be in English.

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