Frequently asked questions
Your safety is our priority
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General
Security services and information
Here you'll find answers to frequently asked questions about our security services, how to request a quote, and how to contact us for customer support. Securitas offers a wide range of solutions tailored to different industries and needs. Whether you need information about our services, want to integrate solutions with your existing system, or have questions about data security, we're here to help.
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To request a quote, complete the contact form on this website or contact Securitas Indonesia directly. Our team will review your requirements and recommend a security solution tailored to your site, industry, and operational needs.
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Securitas Indonesia provides a range of security services, including:
- On-site guarding
- Reception and concierge services
- Mobile guards and response teams
- Keyholding and alarm response
- Alarm monitoring
- CCTV monitoring
- Integrated security system design
- Security system maintenance
- Visitor management systems
- Security risk management
- Organizational resilience services
- Risk intelligence services & Security training
Our solutions can be delivered individually or as part of an integrated security program. -
You can contact Securitas Indonesia using the contact form on this website or by reaching our Jakarta office:Securitas Indonesia
Lina Building, Suite 301
Jl. H.R. Rasuna Said Kav. B7, Kuningan
Jakarta 12910, IndonesiaPhone: +62 21 526 84 66Our team will be happy to assist with service inquiries and security consultations. -
Securitas Indonesia combines people, technology, and expertise to help clients manage security risks. We work closely with customers to understand their operational environment and develop solutions that support safety, business continuity, and long-term resilience.
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Yes, Securitas can, in many cases, seamlessly integrate our services with your current security system and setup. We also offer upgrades to existing systems and new components and maintain and monitor these systems.
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Yes. Securitas Indonesia can help integrate security services and technology with existing security infrastructure. Our electronic security team supports integrated system design, maintenance, and visitor management solutions that can work alongside guarding and monitoring services.
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Securitas Indonesia serves a wide range of industries, including:
- Diplomatic missions
- Logistics and transportation
- Mining
- Oil and gas
- Plantations
- Data centers
- FMCG
- Healthcare
- Retail
- Banking and financial services
- Manufacturing
Our solutions are tailored to the risks and operational requirements of each sector. -
Yes. Every organization faces different security challenges. Securitas Indonesia develops tailored solutions based on your risk profile, operational requirements, business goals, and budget. Services can be combined into a fully integrated security program.
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Securitas Indonesia offers corporate risk management services that help organizations identify, assess, and mitigate security risks. Services include:
- Security Risk Management
- Risk Intelligence Center
- Organizational Resilience
- Security Training
These services help organizations strengthen preparedness and support business continuity. -
Yes, we offer event security solutions including crowd control, access control and emergency planning. Please contact us to discuss the security needs of your event.
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Services
Peace of mind through expertise
At Securitas, quality and reliability are the foundation of everything we do. We are committed to delivering security services of the highest standard by combining expertise, innovation and advanced technology. Here you will find answers to how we ensure the quality of our services, handle feedback and continuously develop our solutions to meet new security challenges. Your security is our highest priority.
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Securitas Indonesia focuses on delivering consistent, professional security services through trained personnel, clear operational procedures, and ongoing performance management. We combine security expertise, technology, and risk-based planning to help customers address evolving security challenges.
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If you have a concern, question, or service issue, please contact Securitas Indonesia directly using the contact information provided on this website. We take customer feedback seriously and work to address concerns promptly and professionally.
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Customer feedback is an important part of our continuous improvement process. Securitas Indonesia reviews customer input and works closely with clients to identify opportunities to improve service quality, operational effectiveness, and overall customer experience.
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Securitas Indonesia uses operational reviews, client feedback, service reporting, and performance monitoring to evaluate service delivery. This helps ensure security solutions remain aligned with customer requirements and changing risk environments.
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Security risks continue to evolve, and so do our services. Securitas Indonesia regularly reviews operational practices, security technologies, and customer requirements to help ensure security programs remain effective, relevant, and responsive to changing needs.
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Securitas Indonesia combines trained security personnel, mobile services, monitoring solutions, electronic security systems, and risk management expertise to help protect people, property, and business operations. Security solutions are tailored to each customer's specific environment and requirements.
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Technology plays an important role in modern security programs. Securitas Indonesia provides solutions such as alarm monitoring, CCTV monitoring, visitor management systems, and integrated security system design. These capabilities can be combined with guarding services to improve visibility, response, and operational efficiency.
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Yes. Securitas Indonesia offers corporate risk management services, including Security Risk Management, Organizational Resilience, Risk Intelligence Center services, and security-related training. These services help organizations identify risks, strengthen preparedness, and support business continuity.
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Yes. Securitas Indonesia can support organizations with security requirements across multiple facilities and locations. Depending on operational needs, services may include on-site guarding, mobile patrols, monitoring solutions, and centralized risk management support.
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MySecuritas
Easy to understand and use
MySecuritas gives you full control of your security services, simply and reliably. Here you'll find answers on how to gain access, reset passwords, update information and use the portal on mobile devices. Do you need help? Our support team is ready to help you.
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MySecuritas is the Securitas customer portal that provides access to security information, reporting, and service-related insights. If your organization has access, use your login credentials to sign in through the MySecuritas portal.
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If you have forgotten your password, use the password recovery option available on the login page. If you continue to experience issues, please contact your Securitas Indonesia representative for assistance.
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MySecuritas provides customers with a centralized view of their security operations. Available features may vary depending on your services and account configuration. Please contact Securitas Indonesia for details about the functionality available to your organization.
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Yes. MySecuritas is designed to be accessible across desktop and mobile devices, allowing authorized users to stay connected to security information wherever they are.
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If you are unable to access MySecuritas or are experiencing technical issues, please contact your Securitas Indonesia representative or use the contact information provided on this website.
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No. A MySecuritas account is available to customers who choose to use the platform. Your Securitas Indonesia representative can advise whether MySecuritas is available as part of your security solution.
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MySecuritas gives customers a convenient way to access security-related information and stay informed about their security services through a single online platform. The portal supports greater visibility and communication between customers and Securitas Indonesia.
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Career
Become a part of Securitas
Are you interested in a meaningful career in the security industry? At Securitas, we’re looking for committed and responsible individuals who want to play a vital role in keeping communities safe. Discover answers to the most frequently asked questions about working at Securitas — including how to apply, required qualifications, and how we support your professional development, diversity, and well-being in the workplace. Join one of the world’s leading security companies, offering strong career growth, comprehensive training, and an inclusive work culture. Start your future with Securitas – where your dedication makes a difference.
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You can apply for available positions through the Securitas Indonesia Careers page. There you can view current vacancies, learn more about our business, and access information about the application process.
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Requirements vary depending on the role and customer environment. Candidates should carefully review the qualifications and experience listed for each vacancy. Relevant security experience, communication skills, professionalism, and a commitment to safety and service are often important considerations.
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Yes. Securitas Indonesia supports employee development through training and learning opportunities designed to help personnel perform their roles effectively and adapt to changing security requirements.
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The best way to stay informed about job opportunities is to regularly visit the Careers page and follow official Securitas Indonesia channels where vacancies and recruitment updates may be published.
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The recruitment process may vary depending on the position. Typically, it includes an application review, interviews, and role-specific assessments. Candidates who progress through the selection process will be contacted with information about next steps.
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Our recruitment process typically involves submitting an online application, participating in interviews and conducting background checks. We strive for a smooth and transparent process for all applicants. For us, it's all about finding the right person for the right job, so we encourage all applicants to come as they are.
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Securitas Indonesia offers opportunities across a range of functions, including:
- Security Officers
- Mobile Security Personnel
- Security Operations and Monitoring Roles
- Electronic Security Specialists
- Corporate Risk Management Professionals
- Administrative and Business Support Roles
- Management and Leadership Positions
Available positions may vary over time and by location. -
At Securitas Indonesia, people are at the heart of our business. We are committed to helping employees develop their skills, contribute to customer success, and be part of a team focused on protecting people, property, and operations.
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Sustainability
Security with responsibility
Sustainability is a core value at Securitas. We reduce our carbon footprint, promote diversity and ensure ethical practices for the operation of the company. As the first global provider of protective services, we have committed to cutting greenhouse gas emissions through the Science Based Target initiative (SBT). Read more about how we are building a safer and more sustainable future.
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Securitas is committed to sustainability by integrating environmental, social and governance (ESG) considerations into our operations. We focus on reducing our carbon footprint, promoting diversity and inclusion, and ensuring ethical business practices.
We are the first global protective services provider to commit to reducing greenhouse gas emissions in all three Scopes through the Science Based Target initiative (SBT), and in December 2023 we validated our short-term targets towards 2030.
Securitas is a responsible and stable employer that will ethically conduct its business, including considering our environmental impact. Our goal is to be Norway's most environmentally friendly security company.
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We implement energy-efficient measures, reduce waste, and promote the use of sustainable materials. We focus heavily on electric vehicles and work with Norwegian partners to recycle and reuse our uniforms (Norsk Tekstilgjenvinning, ntgas.no).
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We follow a strict Code of Conduct that governs our business and ensures transparency, integrity and accountability. We also provide regular training to our employees on ethical guidelines and regulatory compliance. Any breaches of ethical practices can be reported on our integrity line.
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If you have a question, need help, or want to learn more about our solutions, we are here to help you. Please give us a call or send us a message, and our team will get back to you.